Terms of Service
Last updated: 2 August 2026
These terms govern your use of Balik Ka. By creating an account you agree to them. If you do not agree, please do not use the service.
Registered business name:
[registered business name pending]Business address:[business address pending]Contact email: hello@balikka.com
1. What Balik Ka is
Balik Ka is a digital loyalty platform. Customers collect stamps or points at participating businesses and redeem rewards. Businesses subscribe to run loyalty programmes for their own customers.
There are two kinds of user, and these terms apply differently to each:
- Customers — people who collect stamps and claim rewards. Free.
- Businesses — cafés, restaurants and shops running a loyalty programme. Paid subscription.
2. Your account
You must be at least 13 years old to use Balik Ka.
You are responsible for keeping your password secure and for activity under your account. Tell us promptly at hello@balikka.com if you believe someone else has access.
Provide accurate information. Accounts created with false details, or used to impersonate someone, may be suspended.
For customers
3. Stamps and rewards belong to the business, not to us
This is the most important thing to understand.
Balik Ka provides the platform. The business provides the reward.
Each participating business decides its own programme — how many stamps earn a reward, what the reward is, when it expires, and any conditions. We record what happens; we do not set the terms of the offer or fund it.
This means:
- Stamps and points have no cash value. They cannot be exchanged for money, transferred to another person, or moved to a different business.
- The business may change or end its programme. We will show you the current terms in the app, but the offer is theirs to make and to withdraw.
- If a business closes or leaves Balik Ka, unredeemed stamps may be lost. We cannot require a business to honour a reward, and we cannot honour it in their place.
- Disputes about a reward are between you and the business. If a café refuses a reward you believe you earned, speak to the café. We can show what our records say, and we will help where we can, but we cannot compel them.
4. Fair use
Stamps are for genuine purchases. You may not:
- Attempt to add stamps to your own card, or to anyone else's
- Share, sell or transfer your card or membership code
- Use another person's account
- Interfere with the app, or try to access data that is not yours
Accounts used this way may be suspended or removed, and stamps obtained improperly will be cancelled.
5. It is free, and it may change
Balik Ka is free for customers. We may add, change or remove features. If a change materially reduces what the service does for you, we will tell you beforehand where we reasonably can.
For businesses
6. Subscription and payment
Subscriptions are billed monthly in Philippine pesos. Current plans and prices are shown in the app and on our website.
- Every new business begins with a 14-day free trial, which starts when we approve your registration — not when you sign up — so the trial is not spent waiting for us.
- Payment is by GCash transfer. We send you the details and activate the month when payment is received. There is no card on file and no automatic charge.
- Payment is due in advance. If it is not received, your subscription may lapse and features will stop working.
- Fees already paid are not refundable, except where Philippine law requires otherwise.
We may change prices with at least 30 days' notice. Continuing to use the service after that means you accept the new price.
7. Approval and eligibility
Every business is reviewed before it appears to customers. We may decline a registration, and we may suspend or remove a business that:
- Provides false information
- Fails to honour rewards its own customers have earned
- Is used for unlawful activity
- Repeatedly fails to pay
Where a business is suspended, its customers keep their existing cards but cannot collect or redeem until it is restored.
8. Your responsibilities as a business
You are responsible for:
- Honouring the rewards you offer. This is the core of the deal you make with your customers.
- Setting clear programme terms — stamps required, what the reward is, and any conditions.
- Your staff's actions in the app, including stamps they issue.
- Handling your customers' personal information lawfully under the Data Privacy Act. You are a separate personal information controller for the customer data you can see. You must not use customer contact details for anything other than your own loyalty programme, and you must not sell or pass them to anyone else.
- Only sending marketing to customers who agreed to it. Consent is recorded per customer and can be withdrawn at any time.
9. Your data if you leave
If you close your business account, we retain transaction records as described in the Privacy Policy. You may request an export of your customer list and transaction history before closing.
Common terms
10. What we do not promise
We work to keep Balik Ka available and accurate, but we provide the service "as is". We do not guarantee it will be uninterrupted or error-free.
We are not responsible for:
- A business failing to honour a reward
- Losses caused by an outage of an internet, mobile network or third-party service
- Stamps or rewards lost because a business changed or ended its programme
Nothing in these terms excludes liability that cannot lawfully be excluded, including for death, personal injury, or fraud.
11. Limit of our liability
To the extent permitted by Philippine law, our total liability to you for any claim relating to the service is limited to:
- For businesses — the subscription fees you paid in the three months before the claim
- For customers — one thousand pesos (₱1,000), the service being provided free of charge
12. Ending your use
You may stop using Balik Ka at any time and delete your account from the app.
We may suspend or end your access if you breach these terms, if required by law, or if we discontinue the service. Other than for a serious breach, we will give reasonable notice.
If we discontinue Balik Ka entirely, we will give at least 60 days' notice so businesses can tell their customers and settle outstanding rewards.
13. Privacy
Our Privacy Policy explains what we collect and why. It forms part of these terms.
14. Changes to these terms
We may update these terms. For material changes we will notify you in the app or by email before they take effect. Continuing to use the service afterwards means you accept them.
15. Governing law
These terms are governed by the laws of the Republic of the Philippines. Disputes are subject to the exclusive jurisdiction of the courts of [jurisdiction city pending].
16. Contact
Email: hello@balikka.com
Address: [business address pending]